This Nexaph FAQ answers the questions researchers ask most often about our kits, orders and documentation. Can’t find what you need? Contact support.
Nexaph FAQ: kits, orders and documentation
What are Nexaph peptides?
Nexaph peptides are research compounds supplied as sealed kits for in vitro testing and laboratory research. The range includes single peptides, pre-mixed peptide blends and Nexaph’s own NXP series.
Are Nexaph products for human or animal use?
No. All products are sold for laboratory research by qualified professionals only. They are not drugs, foods, cosmetics or dietary supplements and are not intended for human or animal use. See our Research Use Terms.
How are the kits supplied?
Most products come as kits of ten sealed vials, with the product name and amount per vial on each label. Products listed as lyophilized are supplied as freeze-dried powder. Topical-grade copper peptides come as 5 x 1g ampules.
What does the SKU on a product page mean?
The SKU is the batch code for the current lot. For products with several strengths, each strength has its own SKU, shown when you select it.
How do I request batch documentation?
Email support@nexaphpeps.com with the product name and SKU. Our guide on reading a certificate of analysis explains what to look for.
How should I store a peptide kit?
Keep kits sealed and store them in a cool, dry place until use, as stated on each product listing. Our guide on storing lyophilized peptides goes into more detail.
How do pre-orders work?
Pre-order listings reserve kits from an upcoming batch. Each listing shows the batch number and its scheduled ship date, and pre-order kits ship once that batch is released.
What are Lab Seconds?
Lab Seconds are kits sold through a separate listing at a reduced price. If you need to know what distinguishes a Lab Seconds lot from the standard listing, email support before ordering.
Can I cancel an order?
Yes, as long as you email us before the order has shipped. Once an order has shipped it cannot be cancelled.
Do you accept returns?
Because of the nature of these products, returns are not accepted. If your order arrives with missing, incorrect or damaged items, email support and we will help. See Refunds & Returns.
How quickly do orders ship?
Under our Shipping Policy, orders placed, paid and processed before 12 noon PST typically ship the same business day. Orders placed later, or on weekends and holidays, ship the following business day.
How do I contact Nexaph?
Use the contact form or email support@nexaphpeps.com.